We’ve put together some FAQ’s which we think you may find useful. Simply read below to find out more.
Don’t worry, there’s no change to your services and you’ll continue to receive the same great customer support you’re used to.
Woav has been part of the Clear Business group* for a while. To keep things simple for customers across all essential services, everything is coming together under the Clear Business name. You’ll continue to have access to telecoms, water, gas and electricity, payment services and business insurance* – less hassle for small business customers. All our services in one place under one brand.
*The Clear Business group is TBO Services Limited (insurance), Verastar Limited (telecoms) and Inspire Payment Services Limited (payment services) which all trade as Clear Business, and Clear Business Water Limited (water), Sinq Power Limited (electricity) and Economy Gas Limited (gas).
From 1 June 2024, we’ll no longer use the name Woav. You will see our new name, Clear Business, across all your bills, letters, emails, and our website and social channels. When you call us, our colleagues will use the name Clear Business when talking about your existing services and/or any queries you may have.
Yes. We’re making it easier for you to get in touch with us. From 1st June you’ll be able to:
Message us on Live Chat. Available Monday to Friday, 9.30am to 5pm
Call us on 0333 014 3131. We’re here Monday to Friday, 8am to 6pm
Write to us at Clear Business, PO Box 156, Blyth, NE24 9GH
Your terms and conditions will be updated You can view your updated terms and conditions at https://www.clearbusiness.co.uk/terms-and-pricing.
There will be no change to when you receive your bill, however it will be sent from Clear Business and will have a new look and feel.
From 1 June 2024, along with your new look and feel bill, your Direct Debit will be collected by Clear Business. You won’t need to complete a new Direct Debit mandate – we’ll sort everything out for you – but you may get a change notification from your bank.
As a Clear Business customer, you’ll get access to Customer Zone, our online portal, where you can:
It’s free to use. You’ll just need to register by visiting: https://customerzone.clearbusiness.co.uk , clicking on the ‘Not registered?’ link and completing a few simple steps. Once your account is activated, you’re ready to go.