FREE
new line installation³
CALLS
from 2p per min
UNLIMITED
call bundles
SECURE
FraudDefender trial⁴
SIMPLE
eBilling
FAQs| We're Here To help
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Click here to take a look at our FAQs or call us on 0808 253 2629 to speak to a customer service adviser.
1
How can we help your small business?
With our Unlimited Business Broadband & Phone package you can be safe in the knowledge that you’ll receive a fast, reliable & secure service, tailored to support your business needs.
You’ll also get a business-grade SLA (Service Level Agreement) and a dedicated, UK-based customer services team to ensure that we’re on hand in the unlikely event that any issues arise with your service.
We’ll supply a Static IP address for no additional cost should you need one and offer a wide range of business-grade features for your phone line too. Not to mention a new line installation or line transfer for free!
2
How simple is it to switch to Woav?
Switching to Woav is simple and hassle free. Once you’ve decided to join, our dedicated Customer Services Team will monitor the progress of your transfer. We’ll be on hand throughout this period to answer any questions you might have and guide you through the process.
3
Is my usage truly unlimited?
With our Unlimited packages we believe in giving you the complete freedom to support business critical applications from CCTV recording to large encrypted file sharing and downloading.
This package includes our fair usage policy, so we won’t charge you regardless of how much data you consume each month or restrict your service unless we believe your use of the service is adversely affecting the network or other customers.
4
How much will I pay for phone calls?
Our call charges start from just 2p per minute. We also have a range of call plans to suit different business requirements across mobile, landline and international calls.
Submit a call back request today and let our friendly customer services team tell you how we can help you to make cheap business calls.
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The Fine Print
The Fine Print
Promotional discounts applicable to specified period only. When the promotional period ends, prices will revert to standard pricing, as detailed on our Pricing Schedule. Offers available to new customers only.
¹ We’ll provide you with the fastest speed available on your line. The actual speed achieved is dependent on factors such as the quality of your line and how far you are from your local exchange. Speeds quoted are based on 10% or more of users on the network achieving these speeds.
² Inclusive wireless router. £7.99 charge for P&P. An additional contribution of £25 is charged for 1 month contracts.
³ If you don’t have a phone line then we can install one for you. Installation is free for a limited time only on 24 month contracts for Business Broadband and Phone and Business Fibre Broadband and Phone packages. Offer applies to the installation of a single analogue line.
4 Fraud Defender is our fixed line fraud monitoring Service which enables us to monitor the fixed line(s) we supply to you for unusual activity and, where we detect this, allows us to suspend the fixed line(s) where we believe this is advisable to prevent actual or potential Fraud. We offer a trial of the first 2 months Free of Charge and it is then £1.50 per month for the duration of your contract.
Business Broadband on a 1 month contract: there’s a £30.00 activation fee and you can use your own router if it’s compatible, or you can take our router.
Fibre installation: An engineer visit is required to install Woav Business Fibre Broadband, however we won’t charge you for this. If an engineer attends your premises on the appointed date and is unable to gain access a £125 + VAT missed appointment fee will apply. A £30 activation fee applies on 12 month contracts and a £150 activation fee applies on 1 month contracts. All fibre installations are subject to your local area being fibre enabled and availability in your exchange.
Extra usage over data allowance: for Standard Business Broadband and Standard Business Fibre Broadband packages, there will be a charge of £1 per GB for extra usage over the stated data allowance. This will be rounded up to the next whole GB.
We operate a fair usage policy. If you take our Unlimited Business Broadband or Unlimited Business Fibre broadband service, we will not charge extra or suspend your service however much you use, unless we believe your use of the service is adversely affecting the network or other customers.
24 month and 12 month contracts are offered on a fixed term. If you terminate the contract during any fixed term or substantially reduce the number of services you have with us, we reserve the right to charge you a termination fee as set out in the Pricing Schedule.
Prices shown exclude VAT. Full Woav terms and conditions apply.