[Information updated on 09.07.20 at 12:00pm]
Coronavirus: Helping you get your business up and running
Firstly, we’d like to thank you for your patience. Our phone lines have been extremely busy, which means that wait times are much longer than normal.
If you need a call divert adding to your line or want it removing, no problem, simply click here and follow the onscreen instructions. You’ll really be helping by freeing up the phone lines, so we can help those customers who are vulnerable and need us most right now, so before you call:
- Ask yourself: Do I need to speak to them today?
- Think: Could I deal with this myself?
- Review: Is the answer already on the website?
Or you can email us instead at email@example.com.
Many businesses are reopening their doors and welcoming back customers, and it’s great to see. There’s lots of things for you to do, so we’ve put together just a few simple hints and tips, which you can view here to help you with just some of the things that you need to remember to do.
Requesting a Covid-19 test
For customers in England or Wales with an internet connection and for all customers in Scotland and Northern Ireland, a test can be requested via https://www.nhs.uk/ask-for-a-coronavirus-test.
Returning to work
There’s so much for you to remember to do when getting ready to open your doors again to your customers. Health and safety checks, risk assessments, cleaning and disinfecting, stock control and deliveries, being COVID-19 secure and returning staff who may have been furloughed. And that’s just a few things, so, we’ve put together some practical guidance on just a few things you need to do to get your business ‘customer ready’, including making sure your water is safe to use, checking your telephone and broadband services are ready to go so you don’t miss out on those vital calls and orders and checking your gas and electricity are working as expected. If you’d like to read more about our useful back to work hints and tips, simply click here.
We understand that many of you are still concerned about the financial impact Coronavirus has had on you and your business, that’s why we’ve set out details of just some of the schemes that are available to you, including those announced by the government to help support you through this difficult time, such as the Bounce Back Loan Scheme, CBILS, Job Retention Scheme and the Self-employed Income Support Scheme. More information can be found here.
Thank you for your continued loyalty. Stay safe.
Chief Executive Officer
We’ve put together some frequently asked questions which you may find helpful.
Yes of course. Many faults can be resolved by carrying out a few simple equipment checks. In the first instance follow our handy troubleshooting guide at woav.co.uk/telecoms-and-broadband-help.
If the fault persists, please call one of the team on 0330 159 8099, and we’ll be happy to investigate that for you.
If you have Electricity, Gas or Water services with another provider, we recommend providing regular meter reads.
By providing regular meter reads, your bills will be as accurate as possible and ensures you only pay for what you’ve used.
We’re very sorry to hear that. If you’re a sole trader or partnership, you will not be required to pay an early termination fee when you cease business, if you provide a recently issued letter confirming you have ceased to trade from any of the following: a firm of solicitors/a licensed insolvency practitioner/an accountancy firm, each of which must be registered with their respective regulatory authority. The letter must confirm you have ceased trading in all business capacities in which you were formally engaged.
Our Collections team will be happy to discuss payment options with you. If you’d like to talk to one of the team, simply call 0330 159 8099. We’re here Monday to Friday 9am to 6pm.
Did you also know the government has many financial initiatives that you could also explore? More information is available here.
We understand that some of our customers either work in the critical sectors listed by the government or supply services to third parties in those critical sectors. We can help you in a number of ways, including offering assistance with call diversion or providing additional support when you need it. Simply click HERE for more information.
That’s no problem. We’re prioritising the needs of our vulnerable customers and those who have lost service. If you, or someone on your behalf, needs to contact us, and you feel comfortable with telling us, simply let our advisor know that you’re a vulnerable customer and we’ll flag your account accordingly. We’ve put together our Treating Vulnerable Customers Fairly policy, which can be viewed HERE. The policy tells you some of the things we can do to help you during this time, including some of the products and services which are available to you.